SHIPPING POLICY

ALL SALES ARE FINAL AND CANNOT BE MODIFIED ONCE PLACED AND REGISTERED IN OUR SYSTEM. ALL ORDERS WILL BE PROCESSED ON THE NEXT WORKING DAY, WITH PROCESSING TIMES EXTENDED DURING HOLIDAYS, PROMOTIONS, OR SPECIAL RELEASES. ONCE WE HAVE DISPATCHED YOUR ORDER, YOU WILL RECEIVE A CONFIRMATION EMAIL WITH TRACKING DETAILS.

DOMESTIC SHIPPING - MALAYSIA

- ESTIMATED DELIVERY: 2–5 BUSINESS DAYS.
- ORDERS PLACED ON WEEKENDS OR PUBLIC HOLIDAYS WILL BE SHIPPED ON THE NEXT WORKING DAY.

INTERNATIONAL SHIPPING

- ESTIMATED DELIVERY: 5–7 BUSINESS DAYS.
- DELAYS MAY OCCUR DUE TO CUSTOMS CLEARANCE.
- ORDERS MAY BE SUBJECT TO CUSTOMS DUTIES OR IMPORT TAXES UPON ARRIVAL IN THE DESTINATION COUNTRY. THESE CHARGES ARE THE RESPONSIBILITY OF THE CUSTOMER. IMANUEL IS NOT RESPONSIBLE FOR DETERMINING OR COVERING SUCH COSTS.

COURIER PARTNERS

DOMESTIC — BEST EXPRESS, NINJA VAN, J&T EXPRESS
INTERNATIONAL — FEDEX

RETURN POLICY

ALL SALES ARE FINAL. RETURNS AND EXCHANGES ARE ONLY ACCEPTED IN CASES OF DAMAGED OR DEFECTIVE ITEMS.

ELIGIBILITY FOR RETURNS

- REQUESTS MUST BE MADE WITHIN 7 DAYS OF DELIVERY.
- ITEMS MUST BE UNUSED, UNWASHED, AND IN ORIGINAL PACKAGING WITH ALL TAGS ATTACHED.
- SPECIAL RELEASES, PROMOTIONAL ITEMS, AND COLLABORATIONS ARE NON-RETURNABLE AND NON-EXCHANGEABLE.

HOW TO REQUEST A RETURN

- CONTACT US AT CONTACT.IMANUELOFFICIAL@GMAIL.COM WITH YOUR ORDER NUMBER AND REASON FOR RETURN.
- IF THE PRODUCT IS DEFECTIVE, PLEASE INCLUDE CLEAR PHOTOS.
- OUR TEAM WILL REVIEW YOUR REQUEST AND CONFIRM THE NEXT STEPS.
- NOTE: RETURN SHIPPING COSTS ARE THE RESPONSIBILITY OF THE CUSTOMER, UNLESS THE RETURN IS DUE TO AN ERROR BY IMANUEL (E.G., DEFECTIVE ITEM, INCORRECT ORDER).

RETURN PROCESS

- RETURNED ITEMS WILL BE INSPECTED UPON RECEIPT.
- YOU WILL BE NOTIFIED BY EMAIL WHETHER YOUR RETURN HAS BEEN APPROVED OR REJECTED.

EXCHANGES

- EXCHANGES ARE ONLY AVAILABLE FOR THE SAME PRODUCT IN A DIFFERENT SIZE OR COLOUR. FOR A DIFFERENT ITEM, PLEASE REQUEST A REFUND AND PLACE A NEW ORDER.

REFUNDS

IF APPROVED, REFUNDS WILL BE PROCESSED TO YOUR ORIGINAL PAYMENT METHOD WITHIN 14 BUSINESS DAYS. SHIPPING FEES ARE NON-REFUNDABLE, EXCEPT IN CASES WHERE THE RETURN IS DUE TO IMANUEL’S ERROR.